1. Facebook & Instagram Shopping - Overview
    1. How Does the App Work?
    2. Facebook & Instagram Shopping Requirements
    3. Permission and Page Roles Requirements
    4. Installation of Facebook & Instagram Shopping
  2. App Configuration to Facebook and Instagram
    1. Connect the App with the Facebook Account
    2. Configure Warehouse Mapping and Category Mapping
    3. Attribute Mapping
  3. Introduction to Facebook Business Extension (FBE)
    1. Onboarding to Facebook Business Extension (FBE)
      1. Connect Facebook account with CedCommerce
      2. Connect CedCommerce to Facebook
      3. Confirm Settings for CedCommerce
        1. Connect the Business Manager account
          1. How to create a new Business Manager account
        2. Connect the Facebook Page
          1. How to connect a new Facebook Page
        3. Connect the Facebook product catalog with the app
          1. How to create a new Facebook product catalog
        4. Select an ad account to connect with the website
        5. Select the Facebook pixel to connect with the website.
      4. Connect to Instagram Shopping
      5. Allow Permissions to CedCommerce
  4. Dashboard of the App
    1. Dashboard Tab of the App
    2. Profile Tab
      1. How to Create a Profile?
    3. Product Tab
      1. How to Upload products in Bulk?
      2. How to Upload Products Based on Profile?
      3. How to Upload Selective Products?
    4. Order Tab
      1. How to map skipped orders
      2. How to manage directly on Facebook
      3. How to manage orders directly from app
      4. The order says unable to reserve inventory
      5. How to manage pending orders
    5. Configuration Tab
      1. Manage your General Setting
        1. Attribute Mapping
      2. Manage your Facebook Shop Setting
        1. Manage Products- Options
      3. Manage your Account Setting
    6. Activities Tab
  5. Frequently Asked Questions with Answers
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How to map skipped orders

While checking for orders in the Order tab, sometimes, your order is in Skipped stage, and in the Managed by; your order is displayed as Order not created on Shopify.

This type of situation arises when:

  • Your product is not present in your Shopify store. Or
  • Your product is directly created on Catalog manager.

In this situation, you have to map your orders. To do so, you can:

  • Find a product from the Product section of the app through which you want to map the order.
  • Open the Order you want to map.
  • Click on Map and enter the Title of your product with which you want to map the order. OR
  • Enter the SKU number with which you want to map your order
  • Click on Map, and the order will automatically be created on your Shopify store.

Note: The product for which the order has been placed should have an inventory

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