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Frequently Asked Questions with Answers

This is a compilation of all the relevant questions, issues, and most sought information regarding the Facebook Marketplace. You can get help from these if you are stuck in mid-ways.

      1. I am not from the US, can I still sell on Facebook Marketplace with Checkout?
        Ans: CedCommerce API Integration is only available for US sellers. But if you have a US entity, US address, US bank account, US warehouse, then you can onboard through the Commerce Manager.
      2. How long does it take to get Facebook Marketplace approval?
        Ans:
        It may take a week for your listings to get live on Marketplace. Your catalog will be reviewed against quality guidelines during this time.
      3. Why is my form approval rejected by Facebook?
        Ans:
        Facebook may reject your approval from selling on Marketplace due to certain conditions, some of them are:

        • You do not have the admin access for your page.
        • You have a problem while configuring the payment details.
        • You have the Facebook Ads Page with a Catalog.
        • You shop is in the “Local Business” category, change the same to “Shopping and Retail”
      4. I have my Facebook Page, but it is not showing up in the App?
        Ans:
        You need to have the “Admin” access for the page. The App requires permission to view, and manage your page. Make sure you have given permission for access to CedCommerce.
        Check out this link: https://www.facebook.com/settings?tab=business_tools and click on the “CedCommerce icon.
      5. What is the difference between an Offsite Page and an Onsite Page?
        Ans:
        Offsite Page: All those Facebook pages/shops that surface the offsite checkout option, which means “Send seller a Message” option that lets the buyers send the seller a message or redirect to the website to make a purchase.
        Onsite Page:
        All those Facebook pages/shops that feature a “Checkout on Facebook” option that facilitates the buyers to make the purchase within the App itself.
      6. Will my products start reflecting on the Facebook Marketplace after Shop approval?
        Ans:
        Soon after you get the approval, your products will pass through the manual quality check conducted by Facebook and as it qualifies, it will start reflecting on the Marketplace.
      7. How many shops can I have with one company and one bank account?
        Ans: You can have only one Shop per bank account and per entity. Facebook doesn’t allow you to create more than one shop.
      8. I am unable to connect my page to the App. What is the reason?
        Ans:
        There may be more than one reason if you are unable to connect your page to the App. Some of them are:
        Ads Page: If you use your Facebook Page for advertising, then you can authenticate that page for the Marketplace, only by connecting another new catalog. You will have to discontinue the current ads you were running through that account, else you need to create a new page.
        Offsite Page: If your page/shop features an Off-site checkout option, then also you will be unable to connect the page. However, you can convert the same page into Onsite Page by creating a new catalog. Reach out to us to know how to do it.
      9. I have mapped another warehouse location with the App, but now I have changed my location. What to do?
        Ans:
        You will have to do the remapping of your warehouse location. Contact us for the same.
      10. What happens if the order is placed for an item that is not on my Shopify store?
        Ans:
        You have the option to either “Cancel” that order or you can “Map” the order with any available item in your store. Check out the “Order Panel” for more information.
      11. Is it mandatory to create profiles before uploading the products to Facebook Marketplace?
        Ans:
        No, it is not necessary to make a profile while uploading your products. You can “bulk upload” your products directly on Facebook or you can do it by creating profiles or alternatively selecting the products one-by-one.
      12. What are the ways to discover the products with the checkout option on the Marketplace?
        Ans:
        There are two ways to discover products enables with checkout on the Marketplace :

        • Through Search: Only the seller can search through the shop name.
        • Through Browse: Products will be available in the usual manner on the Marketplace.
      13. What are the catalog field requirements on the Marketplace? Why do my products have this issue?
        Ans:
        The Marketplace only allows the Catalog fields that are required on the Marketplace, these requirements can be found here: https://developers.facebook.com/docs/commerce-platform/catalog/fields#model
      14. Why is my order reflecting pending state? What should I do?
        Ans:
        The orders will be reflecting to be at the “pending” stage when the order is acknowledged and has not been shipped till now. In another condition, it can happen if the order is placed for an item that is not available on your Shopify store and is directly created on the Marketplace. (You have the option to “map” the product with the existing product on the App.)
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